Policies & Cancellations
Fantasy Faces offers The Finest in Lash Artistry, PMU, Training & Skin Care Services. We appreciate that we are your choice for eyelash extensions, makeup, microblading, training and skin care services.
Fantasy Faces offers an appointment only basis; we are setting aside time specifically for you when you book an appointment.
A minimum 24 BUSINESS hours notice must be given to reschedule or cancel appointments. Not showing for your scheduled appointment or not giving 24 hrs notice will result in a cancellation fee of 100% of the service charge.
A credit card will be required by all guests to secure appointments; by agreeing to our booking/cancellation policy, you authorize Fantasy Faces to charge your credit card on file per cancellation policy. Any gift certificates being used for this service will be applied to this cancellation charge BEFORE being applied to your credit card on file. Any service prepaid will be voided (including a series package).
All Professional Training Course Deposits are Non-Refundable.
Please, be considerate of other clients' scheduled appointments and arrive on time or your appointment may be shortened, incurring the full service charge.
*As a courtesy to our clients, Fantasy Faces offers appointment reminders through text, email and/or phone. We will collect your contact info at the time of booking your appointment and on your client intake form with your permission.
Fantasy Faces will send you a confirmation reminder of your appointment 24 hrs prior to your appointment. It is ultimately your responsibility to remember your scheduled appointments. IF you NO SHOW your appointment, Fantasy Faces will charge a no-show fee of 100% of service, and future appointments may need to be prepaid at the discretion of Fantasy Faces.
**By making appointments with Fantasy Faces you are agreeing to these terms.
NO CHILDREN, PLEASE :
While we love children, we respectfully request NO children under 12 while you are receiving service...This is to ensure that your lash artist can then concentrate 100% on you and your treatment, and that every guest within our spa is not interrupted. It is against health and safety obligations to have children in the spa unsupervised. If you arrive with your children without prior discussion with management your treatment may be refused with full cost owing. We thank you for your consideration, co-operation and understanding.
All appointments are held on an appointment only basis. *We charge a specific service fee for the allotted time and service. How full your lashes will look at the end of your touchup appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, as we require all our lash clients to return every 2-3 weeks (sometimes sooner depending on how fast your natural lashes grow and how well you maintain them in between fills)
*If you have been a rough on your lashes in between fills and have lost more than normal, additional time may be needed at an ADDITIONAL COST. Please, contact Fantasy Faces prior to your appointment, if this is the case, to allow adjustment of time.
If you are a new client who currently has eyelash extensions applied by another facility, we will require a consultation before scheduling a lash fill, cost and time will be determined when you arrive. Due to liability reasons, we normally do not fill lash extensions applied by another facility unless they meet Fantasy Faces standard of quality. Please pre-book all your future appointments BEFORE leaving your appointment to avoid the unfortunate event of not being able to get in for your fill appointments.
Being on time and having clean lashes ensures you get the maximum time for lash application, every minute counts with eyelash applications. Unfortunately, additional time can not be given to clients who arrive late to their appointment or arrive with dirty lashes (ie: liquid eyeliner, mascara, goopy/sleepy eyes). Arriving on time for your lash appointments is important to ensure your treatment time is not cut down, as we need to stay on time. Do not drink coffee, tea or caffeine based products before arriving for your lash appointment, this will make you fidgety and need to use the restroom repeatedly; you will not be able to get up to use the restroom once your eyes are closed and application has begun.
Arriving to your appointment:
Please arrive with 10 minutes to spare for your appointment. This allows for you to start to unwind, relax, and visit the restroom. Arriving late to appointments requires your lash artist to shorten your appointment time, so clients following you are not held up. Full fees will still be applicable, therefore, it really is in your best interest & comfort to be on time. Unfortunately, additional time can not be given to clients who arrive late to their appointment.
Professional Training Courses
Our Microblading Training Courses require a $250 deposit is needed to register. This fee will be deducted from the final price. You will have to complete your payment at least 1 week before your session begins. MINKYS Training courses deposits are $350 Classic & $450 Volume. All course deposit are NON-refundable and final, but can be transferable.
Fantasy Faces requests that all mobile phones are switched off or to silent whilst you visit. We want your time to be relaxing, away from your busy day, and to not interfere with your therapist or other clients. All guests at Fantasy Faces want to be able to relax and have a relaxing visit, listening to someone else's phone call is disruptive. We appreciate your co-operation and understanding.
Any reactions to eyelash extensions is not foreseeable by Fantasy Faces skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, Fantasy Faces will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact Fantasy Faces immediately if you become aware of any type of irritation so we may assist you as quickly as possible.
Feedback at Fantasy Faces:
Your satisfaction is important to Fantasy Faces, as we take pride in offering The Finest in Lash Artistry, and ensuring that you are 100% happy with your service. All Licensed Professionals give their best every day, and if you would like them to be recognized, or think there is room for improvement please, email management with your feedback or REVIEW us online!
Have a beautiful day!